c2c Train  TRUG

 Thurrock Rail Users Group
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December
2008
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TRUG - Campaign group for Thurrock c2c rail users


Next Committee Meeting : The meeting is scheduled for Wednesday 10th September 2008 Location of meeting: Council Offices, New Road, Grays. 20.00 Start. All Welcome.

(please email us in advance if you're likely to come along to the meeting, so we can advise of any last minute changes)

Newsletter : Sign up to our occasional email newsletter, where we will keep you informed of developments on the line and canvas your opinions on important topics.

Updates * c2c to get 2 year franchise extension? - 30/07/2008
* TRUG comments on further delay to Grays Platform Extension/Improvements to Train Services -30/07/2008
* December 2008 Timetable - updated 27/07/2008
* £1,000 for tip-offs to catch c2c track louts - 21/07/2007
*Commuters speak out against rail bosses' bonus payment after latest works overrun -  21/07/2007
* May 2008 Timetable - updated 09/03/2008
* Rolling stock update - updated 09/03/2008
* Thurrock Local Development Framework - 02/02/2008
* News boss for c2c - 26/01/2008
* National Passenger Survey - 26/01/2008
* National Performance Figures - 26/01/2008
* c2c Brand to go? - 21/12/2007
 
If you experience any delays or cancellations whilst using c2c services, please let us know via our Disruption Log.

c2c to postpone timetable improvements again?
 

The Thurrock Rail Users Group, are the rail passengers’ group for all Thurrock stations. We work closely with the route’s MP’s, Council, Passenger Focus and c2c itself and other organisations to seek improvements in c2c’s rail service so as to meet the needs of the travelling public.

We continue to work for you, monitoring actual and potential developments and pressing for appropriate improvements under all of the obvious – but well worth reminding you here - headings, including timetable / capacity changes; station facilities; fares and ticket issuing; passenger security on stations and on trains; operational matters such as performance, management of disruptions; customer information (real-time and enquiries) and relations (timeliness and quality of replies to letters and e-mail); checking c2c’s own publicity; and engineering (remember the “wrong kind of air pressure changes”?).

We are a non-political organisation who are unfunded and therefore sometimes accept mutual practical support on appropriate issues of common ground with other organisations.